Privacy Policy - FareDropped

FAREDROPPED – PRIVACY POLICY

Last Updated: January 24, 2022

This privacy policy (“Policy”) describes how FareDropped, LLC, Enterprise Global Logistics, LLC, and their affiliated companies through the FareDropped service (“FareDropped” or “us” or “we”) collect, use and share the information you provide to us or we gather from you while you access or use FareDropped.com, the FareDropped service, and related services that link to this Policy (collectively, the “FareDropped Services”).

We may also supplement this Policy with other privacy notices in the FareDropped Services. This Policy applies only to information collected by us through the FareDropped Services and does not apply to services that link to other privacy policies, including any third-party websites or services you connect to from our FareDropped Services, such as social-networking platforms or connected through third-party applications. FareDropped is not responsible for the privacy practices or content of such third parties. We encourage you to read the privacy statements of those third parties.

We collect and process personal information about you with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests.

Personal Data Collected

As used in this Policy, “Personal Data” means information relating to you as an identified or identifiable individual. You provide personal data directly into the FareDropped Services. For example, as part of activating a free account with FareDropped, we collect your name, email address and home airport or state/country/region. If you upgrade your account, we collect additional information, including but not limited to a password. When you share your flight details with our service, we collect additional information, including but not limited to your name, dates of travel, airline, class of service, reservation and/or booking and/or confirmation code details, price paid for your ticket, frequent flyer program number, phone number, date of birth, address, seat preferences, etc. If you create the account using a social networking or third-party platform connection option offered by FareDropped (a “social sign-in” like Google or Facebook), we will collect your associated email address and related profile information from the social sign-in provider. You may also identify your company or employer, as well as provide a photo of yourself. You may also provide us with additional email addresses for purposes of collecting itinerary information and to ensure that you retain access to your account even if you no longer have access to your primary email address.

To take full advantage of features and functionality of the FareDropped Services, you may also provide us with additional information for your profile, such as date of birth, or your travel preferences, like seat and meal preference. And you may input emergency contact details and government-issued identification numbers needed for travel, such as your passport or driver license number. This information helps us monitor your itinerary and travel information for changes in price and to provide other services we may choose to offer to you. If you wish to receive alerts via text messages, you must provide your mobile telephone number. If you purchase additional FareDropped Services, such as upgrading your account to a paid plan, we will collect certain billing and payment information. We process any payments using third parties, and we would retain only the last four digits of your credit card number and expiration date.

We may also collect Personal Data from other sources and combine that with Personal Data we collect from you through the FareDropped Services, as described below.

Third-Party Connected Services

The FareDropped Services also enable you to connect your TripIt Services account with third-party applications and service providers. You can find information about many of these applications within the “Supported Apps” section of the Site, and third-party applications that connect to the FareDropped Services will usually indicate that they connect to the TripIt Services. These connected third-party applications may enable Personal Data about you to be transferred into the FareDropped Services. For example, if you book airline travel using a connect third-party so you can use the FareDropped Services through voice commands, either using the voice-recognition services enabled on your mobile device or through third-party devices that are enabled with voice-command “skills,” Personal Data would be processed by these third-party devices and the terms and conditions you have agreed to with such third parties, including third-party privacy notices, and FareDropped is not responsible for the quality or accuracy of third-party data available to the FareDropped Services from third parties or how such third parties may use Personal Data.

Connecting Your Email Accounts

You can choose to enable us to access one or more of your email accounts by connecting such account(s) with your FareDropped account. If you connect your email account, the FareDropped Services will automatically access and analyze the contents of emails in your email accounts on an ongoing basis for the purpose of identifying travel and travel-reward related emails that may contain recent travel bookings, boarding passes, or reward-program statements. Once identified, travel itinerary and reward-program information is then extracted from your emails into your FareDropped Services account so that you may access this information in the FareDropped Services. Notwithstanding anything else in this Policy, FareDropped only uses such information to provide or improve user-facing features and will not use or transfer such information (even if aggregated or anonymized) for serving ads, including retargeting, personalized, or interest-based advertising. FareDropped’s access to the email account is authorized through the email provider’s access mechanism. If you choose to have the FareDropped Services track your travel-reward points, the FareDropped Services will store account details for each of your travel-rewards accounts, including your sign-in username and password for tracked accounts. This information will be used to enable the FareDropped Services, directly or indirectly through third-party service providers, to automatically access your applicable reward accounts any analyze and extract information from such accounts for use in the FareDropped Services. You will be asked in each case whether you want to connect a third-party email or reward account. You may manage your connections to email and reward accounts and disconnect at any time in the FareDropped Services settings menu.

Third-Party Social Sign-Ins

You can sign in to our FareDropped Services using third-party social sign-ins (e.g., Google, Facebook, and others). These social sign-in providers will share certain Personal Data with us as described in their sign-in notices or in their privacy policies, which might include information such as your name, profile picture, age range, gender, and other public information. We encourage you to review prior to signing in through the applicable service.

Cookies, Analytics and Tracking

When you use the FareDropped Services through the Site, some information such as Internet Protocol (IP) address, device or browser information, logs, or clickstream information is automatically collected about your usage and activity to address technical support issues and to understand how you use the Site. FareDropped may use certain tracking technologies such as cookies, web beacons, or third-party analytics tools to obtain such information. Our App utilizes tracking technologies, from third-party service providers we have engaged to provide services on our behalf. In some cases, these are analytics providers that provide services such as application analytics and crash reporting. In other cases, these are advertising or campaign measurement providers. These providers may also automatically collect some of the information described above, including, for example, usage information, IP address, access times, browser type and language, device type, device identifiers, and Wi-Fi information. These providers may also automatically collect the above information from you through the App and on other sites and services, including personally identifiable information about your online activities over time and across different websites, devices, online services, and applications when you use our App. Some third parties help us and others associate your activities across the browsers and devices you use, or that your household uses, for retargeting, cross-device advertising, analytics, and measurement purposes. The third-party analytics and advertising providers we use include: Google Analytics. Some third-party providers allow you choices about their collection or use of your information. Some of these providers may also be members of the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA), which each provide a simple way to opt out of ad targeting from participating companies.

You may find out more about the various tracking tools used on the Site and adjust your preferences for the Site in the TrustArc Cookie Consent Manager, which you can access at any time by clicking on the “Cookie Preferences” link in the footer of the Site.

Contacts

From the site, you can access and import contacts from your other online address books, like Google, Yahoo and Outlook. If you would like us to invite another individual to join the TripIt Services, you may provide us their email address so that we may send them an invitation on your behalf to visit the FareDropped Services. When using the App, the App may also access your device contacts if you enable those permissions.

Location Data

Certain features of the FareDropped services may collect precise geological data, including through GPS (global positioning systems), IP address, and other location-based technologies. Additional information about these features is provided below, along with the settings for the features in the App.

How Personal Data Is Used

FareDropped will use Personal Data as described in this Policy and as disclosed to you in the FareDropped Services, which include for the following purposes:

Creating and maintaining your travel itineraries and your profile and otherwise providing, operating, hosting, maintaining, connecting and improving the FareDropped Services.
Responding to your comments and questions and providing customer service
Training and operating automated systems that recognize and extract travel and reward-information from emails.
Updating you on new features and functionality of the FareDropped Services, as well as other news and information about products and services offered by FareDropped, other affiliated companies, and our selected partners.
Providing you information via email or another form of electronic notification related to your use, requests, and purchases, such as transaction confirmations, invoices, technical notices, and other notices about security, privacy, and administrative issues relating to your use of the FareDropped Services.
Personalizing your FareDropped experience, content, marketing, and recommendations, including to target content and services to more closely match your interests or location.
Creating anonymized data sets from Personal Data to improve our products and services.
Enforcing our terms and conditions or protecting our business, partners, or users.
Protecting against, investigating, and deterring fraudulent, unauthorized, infringing, or illegal activity.

Choices You Have Regarding Personal Data

Profile and Transaction information

Through the profile and settings pages within the Site and the App, you can update profile information associated with your account, such as contact and payment information, travel preferences, privacy and sharing settings, and alerts and connected applications, at any time. If you have granted access to your account to team members to manage your itineraries, they may also be permitted to edit the information you have provided to us and to designate other to access and edit such information. You may change who has access to your information by changing your publishing options in your account settings. You may choose to display certain information you give us in your public profile. Our Site may offer publicly accessible blogs our community forums. You should be aware that any information you choose to share in these areas may be read, collected and used by others.

If you otherwise wish to ask for access, correction, or deletion of any of your information held by us, or a change in the way we use your information, please contact us at hello@faredropped.com. We reserve the right to charge you a fee, as permitted by applicable law, and may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.

Location Data

The FareDropped Services provide features that require your precise location and the use of location services on your mobile device through the App. Some of these features may be available only to users of the premium “Pro” version of the FareDropped Services. You may enable or disable these FareDropped Services within the App and the privacy settings in your mobile device. Some features require that location services on your mobile device be set to always provide location information, but these features only begin to detect your location a few hours prior to your scheduled departure and do not continuously collect your location. The FareDropped Services may also provide you with navigation services within certain airports or between destinations based on your itinerary or destinations that you have specified. These services require that location services on your mobile device be enabled only when you are using the App.

Connections with Other Services

Other third-party services you have chosen to connect with the FareDropped Services may be enabled or disabled through selections in the Site. You usually can also enable or disable connections through the third-party services themselves. Select third-party services we may feature through our FareDropped Services give you social-media options to interact with buttons or widgets that allow you to “like” information or post information about your activities publicly from the FareDropped Services to third-party sites and platforms or privately within your network. By connecting your FareDropped Services account with third-party services, you enable third-party services to access the FareDropped Services API and gain access to your itinerary information, as well as your profile information. Their use of this information is governed by their user terms and their privacy policies. We encourage you to review these third-party user terms and privacy policies.

Email and Marketing Choices

You can manage your email preferences through the selections within the Site or the App by updating your email subscription settings. You can also unsubscribe from promotional emails by: (1) following the unsubscribe instructions in our emails; or (2) emailing us at hello@faredropped.com. You may update your email preferences from time to time. Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important transactional information related to your account and your use of the Service. For example, even if you have unsubscribed from our email messages, we will still send you emails relating to security, billing, or account services, such as password reset.

Push and Text Message Alerts

You may manage the push message alerts regarding flight delays, gate changes, and other alert information specific to your itinerary sent by the FareDropped Services to your mobile device through the settings page in the Site or within the App. Similarly, you may manage text message alerts through the settings page in the Site or within the App, and you may always opt out of text message alerts by replying “STOP” to any text message sent by FareDropped.

Connections, Groups, and Sharing Your Travel Information

The FareDropped Services enable you to keep in touch with your contacts and other members of the FareDropped Services when you travel, such as by importing your contacts as described above. You may search for and join groups of FareDropped Services users so that you can more easily coordinate travel and share travel information. In your settings menu, you may configure certain privacy controls that enable the sharing of profile information, traveler information, and itinerary information and statistics with other users or with the general public (including external search engines). You can share specific itineraries with both FareDropped Services users and non-users. If we send an email itinerary on your behalf to a non-user, you represent that you have permission to direct us to email such person.

Cookies, Analytics, and Tracking

You also have choices regarding some of the technologies used to track your use of the FareDropped Services. You may find out more about the various tracking tools used on the Site and adjust your preferences for the Site in the TrustArc Cookie Consent Manager, which you can access at any time by clicking on the browser installed on a particular device. So if you use FareDropped Services with different browsers or different devices, including a mobile device, you may have to disable the tracking cookies in the browsers of all relevant devices. It may not always be possible to disable cookies in the App, and disabling cookies on the Site will not disable tracking technologies on the App. We may not recognize or respond to every type of “do not track” signal or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Data about an individual consumer’s online activities over time and across third-party websites or online services, but we give you certain choices about how we collect Personal Data as described in this Policy. For more information on how we collect Personal Data for these purposes, see the “Cookies, Analytics, and Tracking” section above.

How FareDropped Shares Personal Data

The FareDropped Services may share your Personal Data as described in this policy as follows:

With your consent.
Between FareDropped and its corporate affiliates.
With third parties to the extent that you have enabled a connection between your FareDropped Services account and a third-party service.
With other FareDropped users or the public through your public profile in accordance with your privacy settings, if you share itineraries, and if you grant another FareDropped user access to manage or view your travel plans.
When we believe it is appropriate to investigate prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of FareDropped, our users, or others; and in connection with the enforcement of our terms and contracts.
In connection with a corporate transaction, such as a divestiture, merger, acquisition, consolidation, or asset sale, or in the unlikely event of bankruptcy. We may assign or transfer your information as part of the transaction.
With third-party vendors, consultants, and other service providers that are working on our behalf and need access to your information to provide specific services to us as part of the FareDropped Services, such as credit card processing companies, or hosting, email messaging, or SMS providers.
In an aggregated form that does not directly identify you.
As required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served to us.

How Data May Be Transferred to the United States

FareDropped plans to operate from data centers globally, including in the United States. Using the FareDropped Services may result in the transfer, use, processing, or storage of Personal Data in the United States or any other country/region where FareDropped operates or maintains facilities or service centers, including jurisdictions that may not have data privacy laws that provide protections equivalent to those provided in your home country/region. FareDropped takes measures designed to make sure that the Personal Data is processed according to applicable law wherever the data is located and the provisions of our agreements, including any intercompany data-processing agreements among corporate affiliates and partners.

Rights for Certain Users

Users Residing in California

For individuals within the state of California, you instead have the right to request from FareDropped access to your Personal Data that FareDropped collects, uses, or discloses about you; to request that FareDropped delete Personal data about you; to opt out of the sale of Personal Data, if applicable; to non-discriminatory treatment for exercise of any of your data protection rights; in case of request from FareDropped for access to your Personal Data, for such information to be portable, if possible, in a readily usable format that allows you to transmit this information to another recipient without hindrance.

Please note, however, that FareDropped can or will delete your Personal Data only if there is no statutory obligation or prevailing right of FareDropped to retain it. Note further that if you request that FareDropped deletes your Personal Data, you will not be able to continue to use any of the FareDropped Services that require FareDropped’s use of your Personal Data.

Please direct any requests to exercise your rights to hello@faredropped.com with the words “My Personal Data” in the subject line of your email. You can also designate another person to submit requests to exercise your data protection rights to FareDropped. You can give authorization to such person by granting them a limited power of attorney to exercise your data protection rights on your behalf. FareDropped may decline to process requests that are manifestly unfounded, excessive, or fraudulent, or are not otherwise required by local law.

Please note, however, that FareDropped can or will delete your Personal Data only if there is no statutory obligation or prevailing right of FareDropped to retain it. Not further that if you request that FareDropped delete your Personal Data, you will not be able to continue to use any FareDropped Service that requires FareDropped’s use of your Personal Data.

FareDropped will take steps to ensure that it verifies your identity to a reasonable degree of certainty before will process the data protection right that you want to exercise. When feasible, FareDropped will match Personal Data provided by you in submitting a request to exercise your rights with information already maintained by FareDropped. This could include matching two or more data points you provide when you submit a request with two or more data points that are already maintained by us.

In accordance with the verification process set forth in the California Consumer Privacy Act (“CCPA”), FareDropped will require a more stringent verification process for deletion requests, or for Personal Data that is considered sensitive or valuable, to minimize the harm that might be posted to you by unauthorized access or deletion of your Personal Data. If FareDropped must request additional information from you outside of information that is already maintained by FareDropped, FareDropped will only use it for the purposes of verifying your identity so you can exercise your data protection rights, or for security and fraud-prevention purposes.

We do not sell personal information to third parties. We do share personal information with third parties for the business purposes as described in this Privacy Policy.

Other

The FareDropped Services are not directed to users below the age of 16 years, or equivalent minimum age in the relevant jurisdiction. If you are younger than 16, you cannot register with and use the FareDropped Services. FareDropped does not knowingly collect the Personal Data of children under the age of 13. If you are a parent or guardian and believe FareDropped collected information about a child, please contact FareDropped as described in this Privacy Policy. FareDropped will take steps to delete the information as soon as possible. Given that FareDropped Services are not directed toward users under 16 years of age, and in accordance with the disclosure requirements of the CCPA, FareDropped and Enterprise Global Logistics, LLC do not sell the Personal Data of any minors under 16 years of age.

Security and Retention of Personal Data

We maintain data handling and storage practices and procedures that are designed to promote the integrity of confidentiality of personally identifiable information. No method of transmission over the Internet or method of electronic storage is completely secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal data for as long as necessary to provide the FareDropped Services and for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly. The criteria used to determine retention include: (1) the length of time Personal Data is needed to provide the applicable services (such as tracking airline fares, maintaining and improving the performance of the FareDropped Services, enabling system security measures, and maintaining appropriate business and financial records); (2) if users have provided, created, or maintained Personal Data with the expectation that we will retain it until they affirmatively remove it (in which case we may maintain the data until actively deleted by the user); (3) whether the Personal Data is of a sensitive type (a shortened retention period may be appropriate); and (4) whether we are subject to a legal, contractual, or similar obligation to retain the data (such as mandatory data retention laws in the applicable jurisdiction, government orders to preserve data, or data that must be retained for the purposes of litigation).

Updates and Questions

We may update this Policy from time to time without notice to you other than posting the revised policy on the FareDropped Services or by providing such notice about or obtaining consent to changes as may be required by applicable law. If we change our Policy and change the effective data above. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have and questions about this Policy, or to file any complaint regarding this Policy, please contact us at the following address:

FareDropped, LLC

Attention: FareDropped – Privacy Manager, FareDropped

2800 N Ocean Drive, Suite A5A

Riviera Beach, FL 33404

Email: hello@faredropped.com

Please place the words “PRIVACY POLICY” in the subject line.

FareDropped will investigate and attempt to resolve complaints and disputes regarding the collection, use, and disclosure of personal information by referencing the privacy principles stated in this Policy.

Translations of This Policy

This Policy is written in the English language. If any translated versions of this Policy conflict with the English language version, the English language version of this Policy shall control.

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